Our Company Standards

Goldsmith Williams has an ISO 9001:2000 Quality Management System Certification which demonstrates that we uphold our service standards and that we adhere to our procedures.

Remortgage Standards

• To provide a fast and effective remortgage service to clients.
• To act in accordance with the client’s instructions.
• To comply with the Law Society’s client care provisions.
• To identify the client in accordance with the firm’s Anti Money Laundering Procedure.
• To deal courteously and professionally with all clients and third parties in both verbal and written communication.
• To ensure that all data entered onto the case management system is accurate and kept up to date.
• To enter key dates on the case management system.
• To ensure that all undertakings both given and received are complied with.

Conveyancing Standards

• To provide a professional, timely and effective conveyancing service to clients.
• To seek to identify the client’s objectives with regard to the transaction.
• To act in accordance with the client’s instructions.
• To fulfil the client’s expectations.
• To explain the Conveyancing process to the client in documents written in plain English.
• To identify the client in accordance with the firm’s Anti Money Laundering Procedure.
• To deal courteously and professionally with all clients and third parties in both verbal and written communication.
• To advise the client of the reason for any delay in the transaction.
• To seek to complete a conveyancing transaction within 3 months of receiving the initial instructions.

To find out more about ISO standards please visit The British Standards Institution