Our Company Standards
Goldsmith Williams has an ISO 9001:2000 Quality Management System Certification which demonstrates that we uphold our service standards and that we adhere to our procedures.
Remortgage Standards
- To provide a fast and effective remortgage service to clients.
- To act in accordance with the client’s instructions.
- To comply with the Law Society’s client care provisions.
- To identify the client in accordance with the firm’s Anti Money Laundering Procedure.
- To deal courteously and professionally with all clients and third parties in both verbal and written communication.
- To ensure that all data entered onto the case management system is accurate and kept up to date.
- To enter key dates on the case management system.
- To ensure that all undertakings both given and received are complied with.
- To complete a standard remortgage transaction within 10 working days of receiving the mortgage offer if this complies with the client’s instructions and the lender’s conditions have been satisfied.
Conveyancing Standards
- To provide a professional, timely and effective conveyancing service to clients.
- To seek to identify the client’s objectives with regard to the transaction.
- To act in accordance with the client’s instructions.
- To fulfil the client’s expectations.
- To explain the Conveyancing process to the client in documents written in plain English.
- To identify the client in accordance with the firm’s Anti Money Laundering Procedure.
- To deal courteously and professionally with all clients and third parties in both verbal and written communication.
- To advise the client of the reason for any delay in the transaction.
- To seek to complete a conveyancing transaction within 3 months of receiving the initial instructions.
To find out more about ISO standards please visit The British Standards Institution