On Receipt of Instructions

• Acknowledge receipt of instructions to the client and the introducer
• Send a Terms of Business letter to client
• Request ID
• Request Redemption Statement(s) from current lender(s) - if applicable
• Request Title Deeds (If Leasehold - request details of freeholder from client/introducer)

On Receipt of the Lifetime Mortgage Offer

• Report on offer & prepare Mortgage Documents (and Transfer Documents if applicable) for the client
• Confirm completion statement and fees with client and introducer
• Set completion date - 20 days
• Forward signed documentation/SHIP certificate and replies to lender requisitions

On Completion

• Receive balance of funds from lender's solicitors
• Pay any balance due to the client
• Pay any fees due to the introducer within 48 hours
• We aim to complete within 20 days of receipt of the mortgage offer

Please note that cases which are unregistered or leasehold or involve a transfer of Equity or Home Reversion can take longer to complete. Also please note in such cases extra charges may be applicable.