On Receipt of Instructions

• Acknowledge receipt of instructions to the client and the introducer
• Send a Terms of Business letter & Mortgage Questionnaire to client
• Request ID
• Request searches
• Request Redemption Statement(s) from current lender(s)
• Request Title Deeds (If Leasehold - Request details of freeholder from client/introducer)

On Receipt of the Mortgage Offer

• Send the Mortgage Documents (and Transfer Documents if applicable) to the client
• Request any information/searches requested in the Mortgage Offer/Valuation Report
• Request up to date Redemption Statement(s) if necessary
• Set completion date
• Make sure all mortgage conditions are complied with
• Report on the Title to Lender and Request funds
• Inform all parties of completion date

On Completion

• Receive funds from lender
• Confirm Redemption amount(s) with existing lender(s)
• Finalise completion
• Confirm figures with the client and/or the Introducer
• Release funds to all parties
• Pay any balance due to the client
• Pay any fees due to the introducer within 48 hours

We aim to complete within 7 days of receipt of the mortgage offer

Please note that cases which are unregistered, leasehold, involve a matrimonial dispute or bankruptcy issues will require additional work and can take longer to complete. Also please note in such cases extra charges may be applicable.