The Claims Process

The great thing about making a claim with Goldsmith Williams is the fact that we do all the hard work and chasing of payment so you can get on with everything else on your to do list!

Click here to start your mis sold payment protection insurance claim

We aim to conclude your case as soon as possible, recovering a full refund of your payment protection insurance plus interest. However the time is typically dependent upon the lender involved.

Lenders currently have 8 weeks from acknowledging your complaint to providing a decision. If they have failed to give a decision within this timeframe, we may have to escalate your claim to the Financial Ombudsman Services (FOS).

Goldsmith Williams can manage all this on your behalf, allowing you to simply sit back and relax; this is an added benefit of using our services.

Alternatively you are able to pursue a claim yourself, contacting your lender in the first instance before making a complaint through the FOS or Financial Services Compensation Scheme should the lender miss the deadline, make an incorrect offer, reject your claim outright or have gone out of business.

To make a claim with the help of Goldsmith Williams, simply complete our online enquiry form and one of our experienced advisers will be in touch to discuss your claim.