Testimonials Content

Goldsmith Williams has a reputation for service excellence. We are proud of our reputation as the number one choice for the intermediary market. 

We are always keen to hear from our introducers and clients about the service they have received.  During the last year, Goldsmith Williams clients gave the service received an average rating of 9 out of 10, for all departments.

Robert Drayton, Marketing Team, Mortgage Intelligence
“GWLive is another fantastic service from Goldsmith Williams.  Its ease of use and extensive range of online tools is yet another reason why Goldsmith Williams is an excellent choice for our members.”

Michael Nicholson, Head of Operations, em
“em- is delighted with the GWLive system and the effect it has had on our completions processing. The interface of the system is excellent, its design and layout making navigation very simple and clear. We are very excited by the possibilities the system delivers and GWLive takes the processing of a mortgage one step nearer to the nirvana of an instant completion!”

Paul Tilley, Market Harborough Building Society
"Here at Market Harborough Building Society we have found the GWLive system a very helpful and user friendly tool.  The ability to track cases online means you can give the customer real time feedback on the progress of their application.  It takes only seconds to find what you need.  In addition, management reporting allows you to actively monitor Goldsmith’s performance which, as ever, continues to be excellent.  This IT system delivers, in a very succinct manner, the information you need in a coherent and easy to understand way - carry on the good work!" 

Nick Baxter, Director, Mortgage Promotions

"I am seriously impressed with GWLive. It is a quantum leap for solicitor referral schemes.  Accurate and timely information is the key to managing a long term customer relationship.  GWLive puts intermediaries in control.  For the first time GWLive enables intermediaries to have the same information at their fingertips as the customer and solicitor.  Intermediaries can even view letters between the solicitor and customer enabling them to deal with customer questions immediately from a position on knowledge.  I am sure GWLive to take the market by storm."   

 

Mr G M F Scarr, Newmarket

“I was pleased that whenever I called, if my representative was not available there was always someone who could answer or advise.”

 

Mrs P A Johns, Telford

“I found this company very helpful – everyone was polite and had time for me.  Nothing was any bother.”

 

Miss M Duncan, Margate
“I am totally satisfied with the service I received.  This is the second time I have dealt with Goldsmith Williams and they would be recommended by me.”

 

Mr T C Galley, Lowestoft
“Friendly and professional approach.  This I feel installs confidence when dealing via the telephone.”

 

Ms J E Hex, Derby

“It was a pleasure dealing with a company where if you said it was going to be done by a certain date, it was done – thank you.  Everything went through very smoothly and quickly with my remortgage.”

 

Mr S E Bennett, Rochford 

“My best experience dealing with Solicitors. Reliable, fast and efficient service –   We were very impressed!!”  

 

Mr J A Sadler, Carlisle

“Staff were professional, friendly and very helpful.  They spoke to us in “English” not jargon! Excellent service!”       

 

Mr A Grubb, Hull

“We received a very efficient and speedy service by extremely helpful & knowledgeable staff.  We were made to feel like valuable customers.”

 

Mrs L Johnson, Lingfield

“It is refreshing to have promises kept, deadlines met and politeness at every step."