Our Company Standards

GWlegal has an ISO 9001:2008 Quality Management System Certification which demonstrates that we uphold our service standards and that we adhere to our procedures.

Remortgage Standards

  • To provide a fast and effective remortgage service to clients.
  • To act in accordance with the client’s instructions.
  • To comply with the Law Society’s client care provisions.
  • To identify the client in accordance with the firm’s Anti Money Laundering Procedure.
  • To deal courteously and professionally with all clients and third parties in both verbal and written communication.
  • To ensure that all data entered onto the case management system is accurate and kept up to date.
  • To enter key dates on the case management system.
  • To ensure that all undertakings both given and received are complied with.

Conveyancing Standards

  • To provide a professional, timely and effective conveyancing service to clients.
  • To seek to identify the client’s objectives with regard to the transaction.
  • To act in accordance with the client’s instructions.
  • To fulfil the client’s expectations.
  • To explain the Conveyancing process to the client in documents written in plain English.
  • To identify the client in accordance with the firm’s Anti Money Laundering Procedure.
  • To deal courteously and professionally with all clients and third parties in both verbal and written communication.
  • To advise the client of the reason for any delay in the transaction.
  • To seek to complete a conveyancing transaction within 3 months of receiving the initial instructions.

To find out more about ISO standards please visit The British Standards Institution


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